Coverart for item
The Resource Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez

Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez

Label
Answer the call : virtual migration in Indian call centers
Title
Answer the call
Title remainder
virtual migration in Indian call centers
Statement of responsibility
Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Creator
Contributor
Subject
Language
eng
Summary
"What happens over time to Indians who spend their working hours answering phone calls from Americans--and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans--and for each other. Call center agents "migrate" through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents' sense of place and time changes: agents migrate but still remain, leaving them somewhere in between--between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future. However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent's greeting at the other end of a toll-free call: 'Hello, my name is Roxanne. How may I help you?'" -- Publisher's description
Cataloging source
DLC
http://library.link/vocab/creatorName
Carrillo Rowe, Aimee
Government publication
government publication of a state province territory dependency etc
Index
index present
LC call number
HE8789.I4
LC item number
C37 2013
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1962-
http://library.link/vocab/relatedWorkOrContributorName
  • Malhotra, Sheena
  • Perez, Kim
http://library.link/vocab/subjectName
  • Call centers
  • Call center agents
  • Intercultural communication
  • Group identity
  • Transnationalism
  • Inde
  • Call Center
  • Kulturkontakt
  • Multinationales Unternehmen
  • Indien
Label
Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 229-237) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction: Answering the Call -- 1. The Rhythm of Ambition: Power Temporalities and the Production of the Call Center Agent in U.S. Popular Culture -- 2. "I Used to Call Myself 'Elvis'": Suspended Mobilities in Indian Call Centers -- 3. "I Interact with People from All Over the World": The Politics of Virtual Citizenship -- 4. "I'm Going to Sing It the Way Eminem Sings It": India's Network Geography -- Conclusion: Returning the Call
Control code
840465579
Dimensions
23 cm
Extent
xiv, 242 pages
Isbn
9780816689392
Lccn
2013030776
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)840465579
Label
Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Publication
Bibliography note
Includes bibliographical references (pages 229-237) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction: Answering the Call -- 1. The Rhythm of Ambition: Power Temporalities and the Production of the Call Center Agent in U.S. Popular Culture -- 2. "I Used to Call Myself 'Elvis'": Suspended Mobilities in Indian Call Centers -- 3. "I Interact with People from All Over the World": The Politics of Virtual Citizenship -- 4. "I'm Going to Sing It the Way Eminem Sings It": India's Network Geography -- Conclusion: Returning the Call
Control code
840465579
Dimensions
23 cm
Extent
xiv, 242 pages
Isbn
9780816689392
Lccn
2013030776
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)840465579

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