Coverart for item
The Resource Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez

Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez

Label
Answer the call : virtual migration in Indian call centers
Title
Answer the call
Title remainder
virtual migration in Indian call centers
Statement of responsibility
Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Creator
Contributor
Subject
Genre
Language
eng
Summary
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans-and each other
Cataloging source
N$T
http://library.link/vocab/creatorName
Carrillo Rowe, Aimee
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1962-
http://library.link/vocab/relatedWorkOrContributorName
  • Malhotra, Sheena
  • Perez, Kim
http://library.link/vocab/subjectName
  • Call centers
  • Call center agents
  • Intercultural communication
  • Group identity
  • Transnationalism
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • SOCIAL SCIENCE
  • Call center agents
  • Group identity
  • Intercultural communication
  • Transnationalism
  • India
Label
Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W
Control code
ocn862746020
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781461951339
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
JSTOR
Other control number
ebc1538767
http://library.link/vocab/ext/overdrive/overdriveId
22573/ctt4dc7bc
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)862746020
Label
Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W
Control code
ocn862746020
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781461951339
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
JSTOR
Other control number
ebc1538767
http://library.link/vocab/ext/overdrive/overdriveId
22573/ctt4dc7bc
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)862746020

Library Locations

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      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
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