The Resource Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
Resource Information
The item Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of San Diego Libraries.This item is available to borrow from 1 library branch.
Resource Information
The item Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of San Diego Libraries.
This item is available to borrow from 1 library branch.
- Summary
- Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans-and each other
- Language
- eng
- Extent
- 1 online resource
- Contents
-
- Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W
- Isbn
- 9781461951339
- Label
- Answer the call : virtual migration in Indian call centers
- Title
- Answer the call
- Title remainder
- virtual migration in Indian call centers
- Statement of responsibility
- Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
- Subject
-
- Group identity
- SOCIAL SCIENCE -- Sociology | General
- Call center agents -- India
- Intercultural communication
- Call centers -- Social aspects -- India
- Electronic books
- BUSINESS & ECONOMICS -- Commerce
- Group identity -- India
- BUSINESS & ECONOMICS -- Marketing | General
- Transnationalism
- Intercultural communication -- India
- India
- Transnationalism
- BUSINESS & ECONOMICS -- Sales & Selling | General
- Call center agents
- Language
- eng
- Summary
- Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans-and each other
- Cataloging source
- N$T
- http://library.link/vocab/creatorName
- Carrillo Rowe, Aimee
- Index
- index present
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1962-
- http://library.link/vocab/relatedWorkOrContributorName
-
- Malhotra, Sheena
- Perez, Kim
- http://library.link/vocab/subjectName
-
- Call centers
- Call center agents
- Intercultural communication
- Group identity
- Transnationalism
- BUSINESS & ECONOMICS
- BUSINESS & ECONOMICS
- BUSINESS & ECONOMICS
- SOCIAL SCIENCE
- Call center agents
- Group identity
- Intercultural communication
- Transnationalism
- India
- Label
- Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W
- Control code
- ocn862746020
- Dimensions
- unknown
- Extent
- 1 online resource
- File format
- unknown
- Form of item
- online
- Isbn
- 9781461951339
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Note
- JSTOR
- Other control number
- ebc1538767
- http://library.link/vocab/ext/overdrive/overdriveId
- 22573/ctt4dc7bc
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- System control number
- (OCoLC)862746020
- Label
- Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W
- Control code
- ocn862746020
- Dimensions
- unknown
- Extent
- 1 online resource
- File format
- unknown
- Form of item
- online
- Isbn
- 9781461951339
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Note
- JSTOR
- Other control number
- ebc1538767
- http://library.link/vocab/ext/overdrive/overdriveId
- 22573/ctt4dc7bc
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- System control number
- (OCoLC)862746020
Subject
- BUSINESS & ECONOMICS -- Commerce
- BUSINESS & ECONOMICS -- Marketing | General
- BUSINESS & ECONOMICS -- Sales & Selling | General
- Call center agents
- Call center agents -- India
- Call centers -- Social aspects -- India
- Electronic books
- Group identity
- Group identity -- India
- India
- Intercultural communication
- Intercultural communication -- India
- SOCIAL SCIENCE -- Sociology | General
- Transnationalism
- Transnationalism
Genre
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.sandiego.edu/portal/Answer-the-call--virtual-migration-in-Indian/zBDIRTP2KnM/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.sandiego.edu/portal/Answer-the-call--virtual-migration-in-Indian/zBDIRTP2KnM/">Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.sandiego.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.sandiego.edu/">University of San Diego Libraries</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.sandiego.edu/portal/Answer-the-call--virtual-migration-in-Indian/zBDIRTP2KnM/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.sandiego.edu/portal/Answer-the-call--virtual-migration-in-Indian/zBDIRTP2KnM/">Answer the call : virtual migration in Indian call centers, Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.sandiego.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.sandiego.edu/">University of San Diego Libraries</a></span></span></span></span></div>
