Coverart for item
The Resource Class acts : service and inequality in luxury hotels, Rachel Sherman

Class acts : service and inequality in luxury hotels, Rachel Sherman

Label
Class acts : service and inequality in luxury hotels
Title
Class acts
Title remainder
service and inequality in luxury hotels
Statement of responsibility
Rachel Sherman
Creator
Subject
Genre
Language
eng
Summary
Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of
Cataloging source
N$T
http://library.link/vocab/creatorDate
1970-
http://library.link/vocab/creatorName
Sherman, Rachel
Government publication
government publication of a state province territory dependency etc
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Hospitality industry
  • Hotel management
  • Luxuries
  • Social classes
  • Accueil (Tourisme)
  • Hôtels
  • Produits de luxe
  • Classes sociales
  • BUSINESS & ECONOMICS
  • POLITICAL SCIENCE
  • Hospitality industry
  • Hotel management
  • Luxuries
  • Social classes
  • United States
  • Luxushotel
  • Dienstleistung
  • Klassenbewusstsein
  • Soziale Ungleichheit
  • Kultursoziologie
  • USA
  • USA
Label
Class acts : service and inequality in luxury hotels, Rachel Sherman
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 325-339) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
Control code
ocm77835604
Dimensions
unknown
Extent
1 online resource (xii, 366 pages)
File format
unknown
Form of item
online
Isbn
9781433700026
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
JSTOR
http://library.link/vocab/ext/overdrive/overdriveId
  • 22573/cttt0cd4
  • 849b10fd-4dde-4567-a58b-4f89f8395d51
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)77835604
Label
Class acts : service and inequality in luxury hotels, Rachel Sherman
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 325-339) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
Control code
ocm77835604
Dimensions
unknown
Extent
1 online resource (xii, 366 pages)
File format
unknown
Form of item
online
Isbn
9781433700026
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
JSTOR
http://library.link/vocab/ext/overdrive/overdriveId
  • 22573/cttt0cd4
  • 849b10fd-4dde-4567-a58b-4f89f8395d51
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)77835604

Library Locations

    • Copley LibraryBorrow it
      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
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