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The Resource Customer service training 101 : quick and easy techniques that get great results, Renée Evenson

Customer service training 101 : quick and easy techniques that get great results, Renée Evenson

Label
Customer service training 101 : quick and easy techniques that get great results
Title
Customer service training 101
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renée Evenson
Title variation
  • Customer service one-o-one
  • Customer service one hundred and one
Creator
Author
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Evenson, Renee
Index
index present
LC call number
HF5415.5
LC item number
.E89 2018
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Employees
  • Customer relations
  • Customer services
  • Employees
Label
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Instantiates
Publication
Copyright
Bibliography note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
Control code
989862537
Dimensions
24 cm
Edition
Third edition
Extent
vii, 228 pages
Isbn
9780814438916
Lccn
2017015093
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)989862537
Label
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Publication
Copyright
Bibliography note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
Control code
989862537
Dimensions
24 cm
Edition
Third edition
Extent
vii, 228 pages
Isbn
9780814438916
Lccn
2017015093
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)989862537

Library Locations

    • Copley LibraryBorrow it
      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
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