Coverart for item
The Resource Dealing with dysfunction : innovative problem solving in the public sector, Jorrit de Jong, Ash Center for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University

Dealing with dysfunction : innovative problem solving in the public sector, Jorrit de Jong, Ash Center for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University

Label
Dealing with dysfunction : innovative problem solving in the public sector
Title
Dealing with dysfunction
Title remainder
innovative problem solving in the public sector
Statement of responsibility
Jorrit de Jong, Ash Center for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University
Creator
Author
Subject
Genre
Language
eng
Summary
"Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government-not only as a provider of services, but also as a catalyst for improved social outcomes-and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and empirical investigation to understand why bureaucratic dysfunction is a public problem and what can be done to solve it. Jorrit employs real-world data from an independent nonprofit action research team he founded: the Kafka Brigade. Building on this research, he presents 14 case studies, from licensing an Amsterdam sandwich shop to sorting out immigrant rights, which are typical of a larger problem and applicable to a broad base of clients. Utilizing data from these case studies, Dealing with Dysfunction illustrates how stakeholders can enact an inclusive process for identifying, defining, diagnosing, and remedying incidences of red tape. Further, this study highlights the failings of standard approaches to solving institutional dilemmas. Jorrit argues that effective problem solving in the public sector should adopt the following principles: Diagnostics for appropriately identifying and dissecting diverse types of dysfunction; Distribution of problem-solving capacities to connect institutions and individuals, Cross-organizational learning to transform accountability structures, Bottom-up incrementalism that prevails over top-down regulatory reform, Dealing with Dysfunction offers conceptual frameworks, theoretical insights, and practical lessons for dealing with bureaucratic dysfunction in practice. It challenges conventional approaches toward "fighting bureaucracy" and "reducing red tape" and emphasizes the importance of rigorous public problem solving for making government more effective, efficient, and equitable"--
Member of
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Jong, Jorrit de
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Innovative governance in the 21st century
http://library.link/vocab/subjectName
  • Bureaucracy
  • Public administration
  • Government accountability
  • Problem solving
  • POLITICAL SCIENCE
  • POLITICAL SCIENCE
  • BUSINESS & ECONOMICS
  • POLITICAL SCIENCE
  • Bureaucracy
  • Government accountability
  • Problem solving
  • Public administration
Label
Dealing with dysfunction : innovative problem solving in the public sector, Jorrit de Jong, Ash Center for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Front Cover; Title Page; Copyright Information; Table of Contents; Preface; Introduction; Foundational Concepts; Theories of Bureaucratic Dysfunction; Inquiry and Action: The Kafka Brigade Method; Kafka Cases I: The Pilot Phase; Kafka Cases II: The Consolidation Phase; Emerging Issues and Lessons; Conclusions; References; Index; Back Cover
Control code
ocn952277301
Extent
1 online resource
Form of item
online
Isbn
9780815722076
Lccn
2016029634
Media category
computer
Media MARC source
rdamedia
Media type code
n
Note
JSTOR
http://library.link/vocab/ext/overdrive/overdriveId
  • 8d9e8a2c-3017-4bee-a0e6-e240900f10c0
  • 22573/ctt5dqnp2
Specific material designation
remote
System control number
(OCoLC)952277301
Label
Dealing with dysfunction : innovative problem solving in the public sector, Jorrit de Jong, Ash Center for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University
Publication
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Front Cover; Title Page; Copyright Information; Table of Contents; Preface; Introduction; Foundational Concepts; Theories of Bureaucratic Dysfunction; Inquiry and Action: The Kafka Brigade Method; Kafka Cases I: The Pilot Phase; Kafka Cases II: The Consolidation Phase; Emerging Issues and Lessons; Conclusions; References; Index; Back Cover
Control code
ocn952277301
Extent
1 online resource
Form of item
online
Isbn
9780815722076
Lccn
2016029634
Media category
computer
Media MARC source
rdamedia
Media type code
n
Note
JSTOR
http://library.link/vocab/ext/overdrive/overdriveId
  • 8d9e8a2c-3017-4bee-a0e6-e240900f10c0
  • 22573/ctt5dqnp2
Specific material designation
remote
System control number
(OCoLC)952277301

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