Coverart for item
The Resource Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)

Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)

Label
Effective apology : mending fences, building bridges, and restoring trust
Title
Effective apology
Title remainder
mending fences, building bridges, and restoring trust
Statement of responsibility
John Kador
Creator
Contributor
Subject
Genre
Language
eng
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Kador, John
Index
index present
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
ebrary, Inc
Series statement
A BK business book
http://library.link/vocab/subjectName
  • Corporate image
  • Apologizing
  • Corporations
  • Business communication
  • Crisis management
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 243-251) and index
Color
multicolored
Contents
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
ebr10315417
Dimensions
22 cm
Dimensions
unknown
Edition
1st ed
Extent
273 p.
Form of item
electronic
Reproduction note
Electronic reproduction.
Specific material designation
remote
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 243-251) and index
Color
multicolored
Contents
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
ebr10315417
Dimensions
22 cm
Dimensions
unknown
Edition
1st ed
Extent
273 p.
Form of item
electronic
Reproduction note
Electronic reproduction.
Specific material designation
remote

Library Locations

    • Copley LibraryBorrow it
      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
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