Coverart for item
The Resource Emotional labor and crisis response : working on the razor's edge, Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman, (electronic resource)

Emotional labor and crisis response : working on the razor's edge, Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman, (electronic resource)

Label
Emotional labor and crisis response : working on the razor's edge
Title
Emotional labor and crisis response
Title remainder
working on the razor's edge
Statement of responsibility
Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
CaPaEBR
http://library.link/vocab/creatorDate
1968-
http://library.link/vocab/creatorName
Mastracci, Sharon H.
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1949-
http://library.link/vocab/relatedWorkOrContributorName
  • Guy, Mary E.
  • Newman, Meredith A.
  • ebrary, Inc
http://library.link/vocab/subjectName
  • Public service employment
  • Crisis management
Label
Emotional labor and crisis response : working on the razor's edge, Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor
Control code
ebr10498103
Dimensions
unknown
Extent
xvii, 173 p.
Form of item
electronic
Other physical details
ill
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(OCoLC)753700911
Label
Emotional labor and crisis response : working on the razor's edge, Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman, (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor
Control code
ebr10498103
Dimensions
unknown
Extent
xvii, 173 p.
Form of item
electronic
Other physical details
ill
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(OCoLC)753700911

Library Locations

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      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
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