Coverart for item
The Resource Lean sigma methods and tools for service organizations : the story of a cruise line transformation, Jaideep Motwani, Rob Ptacek, and Richard Fleming, (electronic resource)

Lean sigma methods and tools for service organizations : the story of a cruise line transformation, Jaideep Motwani, Rob Ptacek, and Richard Fleming, (electronic resource)

Label
Lean sigma methods and tools for service organizations : the story of a cruise line transformation
Title
Lean sigma methods and tools for service organizations
Title remainder
the story of a cruise line transformation
Statement of responsibility
Jaideep Motwani, Rob Ptacek, and Richard Fleming
Title variation
Story of a cruise line transformation
Creator
Contributor
Subject
Genre
Language
eng
Summary
Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful
Member of
Additional physical form
Also available in print
Cataloging source
MiAaPQ
http://library.link/vocab/creatorName
Motwani, Jaideep
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • abstracts summaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Ptacek, Rob
  • Fleming, Richard
Series statement
Service systems and innovations in business and society collection
http://library.link/vocab/subjectName
  • Six sigma (Quality control standard)
  • Lean manufacturing
  • Service industries
  • Cruise lines
Target audience
specialized
Label
Lean sigma methods and tools for service organizations : the story of a cruise line transformation, Jaideep Motwani, Rob Ptacek, and Richard Fleming, (electronic resource)
Instantiates
Publication
Note
Part of: 2012 digital library
Bibliography note
Includes bibliographical references (p. [121]) and index
Color
multicolored
Contents
1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index
Control code
EBC1048415
Dimensions
unknown
Edition
1st ed
Extent
1 electronic text (125 p.)
File format
multiple file formats
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781606494080
Isbn Type
(electronic bk.)
Other control number
10.4128/9781606494080
Other physical details
digital file
Reformatting quality
access
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
Specific material designation
remote
System control number
  • (OCoLC)819661960
  • (CaBNVSL)swl00401695
  • (MiAaPQ)EBC1048415
  • (Au-PeEL)EBL1048415
  • (CaPaEBR)ebr10629391
  • (CaONFJC)MIL420758
  • (OCoLC)817895544
System details
  • Mode of access: World Wide Web
  • System requirements: Adobe Acrobat reader
Label
Lean sigma methods and tools for service organizations : the story of a cruise line transformation, Jaideep Motwani, Rob Ptacek, and Richard Fleming, (electronic resource)
Publication
Note
Part of: 2012 digital library
Bibliography note
Includes bibliographical references (p. [121]) and index
Color
multicolored
Contents
1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index
Control code
EBC1048415
Dimensions
unknown
Edition
1st ed
Extent
1 electronic text (125 p.)
File format
multiple file formats
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781606494080
Isbn Type
(electronic bk.)
Other control number
10.4128/9781606494080
Other physical details
digital file
Reformatting quality
access
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
Specific material designation
remote
System control number
  • (OCoLC)819661960
  • (CaBNVSL)swl00401695
  • (MiAaPQ)EBC1048415
  • (Au-PeEL)EBL1048415
  • (CaPaEBR)ebr10629391
  • (CaONFJC)MIL420758
  • (OCoLC)817895544
System details
  • Mode of access: World Wide Web
  • System requirements: Adobe Acrobat reader

Library Locations

    • Copley LibraryBorrow it
      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
Processing Feedback ...