Coverart for item
The Resource Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani

Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani

Label
Phone clones : authenticity work in the transnational service economy
Title
Phone clones
Title remainder
authenticity work in the transnational service economy
Statement of responsibility
Kiran Mirchandani
Creator
Subject
Language
eng
Cataloging source
NIC/DLC
http://library.link/vocab/creatorDate
1968-
http://library.link/vocab/creatorName
Mirchandani, Kiran
Index
index present
LC call number
HE8789.I4
LC item number
M57 2012
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Call center agents
  • Service industries workers
  • Customer services
  • International business enterprises
  • Intercultural communication
  • Identity (Psychology)
Label
Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. [143]-167) and index
Contents
Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy
Control code
760293979
Dimensions
24 cm
Extent
[xi], 174 p.
Isbn
9780801450648
Isbn Type
(cloth : alk. paper)
Lccn
2011046319
Other physical details
ill.
System control number
(OCoLC)760293979
Label
Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani
Publication
Bibliography note
Includes bibliographical references (p. [143]-167) and index
Contents
Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy
Control code
760293979
Dimensions
24 cm
Extent
[xi], 174 p.
Isbn
9780801450648
Isbn Type
(cloth : alk. paper)
Lccn
2011046319
Other physical details
ill.
System control number
(OCoLC)760293979

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