Coverart for item
The Resource When you say yes but mean no : how silencing conflict wrecks relationships and companies, and what you can do about it, Leslie A. Perlow

When you say yes but mean no : how silencing conflict wrecks relationships and companies, and what you can do about it, Leslie A. Perlow

Label
When you say yes but mean no : how silencing conflict wrecks relationships and companies, and what you can do about it
Title
When you say yes but mean no
Title remainder
how silencing conflict wrecks relationships and companies, and what you can do about it
Statement of responsibility
Leslie A. Perlow
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1967-
http://library.link/vocab/creatorName
Perlow, Leslie A.
Index
no index present
LC call number
HD42
LC item number
.P47 2003
Literary form
non fiction
http://library.link/vocab/subjectName
  • Conflict management
  • Management
Label
When you say yes but mean no : how silencing conflict wrecks relationships and companies, and what you can do about it, Leslie A. Perlow
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 201-238) and index
Contents
Suppressing, glossing, patching, and smoothing over : the many forms of the act of silence -- The way we do things around here : the rules of the game that silence conflict and difference -- Faking agreement : how the silent spiral begins -- Saying "yes" when you really mean "no" : why silence costs so much -- Starting up : what Clyde wouldn't say to Howie -- The pros come on board : how the founders and the new CEO do a magnificent job of hiding their feelings -- Two different universes : "we're creating order and structure" vs. "we're becoming fluffy with hierarchy" -- Bad endings : what happens without mutual misunderstanding -- Replacing the vicious spiral with the virtuous spiral : learning how to effectively express differences -- The positive power of conflict : how to gain support and create role models
Control code
50754949
Dimensions
22 cm
Edition
1st ed
Extent
ix, 254 p.
Isbn
9781400046003
Lccn
2002151029
Label
When you say yes but mean no : how silencing conflict wrecks relationships and companies, and what you can do about it, Leslie A. Perlow
Publication
Bibliography note
Includes bibliographical references (p. 201-238) and index
Contents
Suppressing, glossing, patching, and smoothing over : the many forms of the act of silence -- The way we do things around here : the rules of the game that silence conflict and difference -- Faking agreement : how the silent spiral begins -- Saying "yes" when you really mean "no" : why silence costs so much -- Starting up : what Clyde wouldn't say to Howie -- The pros come on board : how the founders and the new CEO do a magnificent job of hiding their feelings -- Two different universes : "we're creating order and structure" vs. "we're becoming fluffy with hierarchy" -- Bad endings : what happens without mutual misunderstanding -- Replacing the vicious spiral with the virtuous spiral : learning how to effectively express differences -- The positive power of conflict : how to gain support and create role models
Control code
50754949
Dimensions
22 cm
Edition
1st ed
Extent
ix, 254 p.
Isbn
9781400046003
Lccn
2002151029

Library Locations

    • Copley LibraryBorrow it
      5998 Alcalá Park, San Diego, CA, 92110-2492, US
      32.771354 -117.193327
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